Frequently Asked Questions
SHIPPING FAQ
How much does shipping cost?
Live in the continental US? Standard shipping on orders over $100 is free! If your order isn't quite $100, our shipping is charged off an estimate of the actual shipping costs (up to $7.95), and will be displayed in the cart once you enter your zip code. For full details, including expedited shipping and shipping outside the continental US, check our our Shipping Rates & Policies page.
How long does shipping take?
Standard Ground Shipping can take up to seven (7) business days. Most products on GameRoomWorld.com let you know what day will be the latest you can expect your product (we're usually faster!), just below the price on the product page. Some products have to be ordered from the manufacturer, and will be listed as shipping out in 2-12 business days. No matter what, we'll email you shipping and tracking information after you place your order. If you need your product faster, expedited shipping is usually available. Just give us a call at 1-800-664-6795!
How do I track my order?
After your order is processed, we'll email you tracking information so you can follow your order's shipment and delivery. In addition, you can always check current tracking information (if available) in the My Account section of our website. If you haven't receive tracking information within a few days of your order, or need to change delivery, give us a call at 1-800-664-6795!
Do you ship internationally?
While we are always excited to help new customers, we do not yet offer shipping to addresses outside the US. If you are located outside of the United States and have questions about any of these policies, please email us at sales@gameroomworld.com or call us at 1-916-740-4500.
Why didn't my order qualify for FREE Standard Ground?
To qualify for free ground shipping, your order must be both $100 or more and your shipping address must be in the contiguous US. For full details, check our our Shipping Rates & Policies page.
ORDER & RETURNS FAQS
How do I return something?
If you need to return a purchase, GameRoomWorld tries to make it easy. Fill out our quick form and our customer care representatives will be in touch to get your return going. For the quick form and full details, check out our Returns Policy Page. If you need more help, feel free to give us a call at 1-800-664-6795!
What payment methods can I use?
We accept a variety of payment methods to make your shopping experience easier.
- VISA
- MasterCard
- Discover
- American Express
- PayPal
- Google Checkout
PRODUCTS FAQS
How do I know if a product is in stock?
In-stock products will show a green In Stock message just below the price on the product page, along with an estimate on when you would receive your product if ordered today. Products not in stock will show an estimate on how long it will take to order and ship your product. Almost everything on GameRoomWorld.com is in stock and ready to ship out, and even the products not in stock will usually ship out within 2-12 business days. For our full shipping details, check our our Shipping Rates & Policies page.
How can I find a product's SKU or model number?
The manufacturer SKU or model number is located on every product page of our site, just below the product rating.
MY ACCOUNT FAQS
How do I update my shipping or billing address?
You can find the My Account link at the top of every page. From there, "Billing & Shipping Addresses" can be found on the left hand side of the page. Then just click "Edit" under the information you would like to change and click Save Profile once you have entered the new information to update your addresses for all future orders.
How can I change my newsletter subscription and email preferences?
You can find the My Account link at the top of every page. From there, "Account Details" can be found on the left hand side of the page. To change your email click "Edit" next to the current email address and type in the new, correct email address. If you would like to change your subscription preferences, simply select your preference under Contact Preferences and click "Update".
BILLIARDS FAQS
How much space do I need?
We'll do the math:
Your pool table measures: 8' x 4.5' OR 96" x 54"
Your standard cue stick measures: 58"
Room length needed: 96" + (2 x 58") = 214" or 17.7'
Room width needed: 54" + (2 x 58") = 170" or 14.1'
You will need a room that measures at least 17.7' x 14.1' to accommodate an 8' x 4.5' standard pool table.
What is "slatron"?
Slatron is a plastic coated MDF that offers the smoothness of slate, with the economics of an MDF playfield. While certainly not as durable as actual slate, slatron is much lighter and far less expensive.
What is bumper pool?
Bumper pool is a billiards game that offers the strategy and depth of traditional pool games in a fraction of the space. The goal of bumper pool is to sink your 5 balls into the pocket opposite of your starting location. There is no cue ball, and 12 - 16 bumpers block your shots. The real trick to bumper pool is strategically placing your balls in front of your opponent's to block and deflect shots, while sinking your own.
DARTS FAQS
How much space do I need?
Regulation darts are played on a 17.75" dartboard, with the bulls-eye placed 5.77' (1.73m) above the floor. Your toe line, sometimes called an oche, should be 7.89' (2.37m) from the face of the dartboard. While this may sound daunting on paper, it really isn't. To put it into perspective most couches are placed at 7.5' away from a 59" TV for comfortable viewing.
How do I play Cricket?
Cricket is a commonly played dart game that involves two to four players or teams. Generally, its goal is to "open" or "close" all the numbers and end with the same or more points as their opponent. Once a number is open and a dart lands on its corresponding section, points can be awarded.
To "open" a number, a player must land on a number three times on one or more turns. Reversely, landing on an "open" number three times will "close" it. Players use this method to strategically sabotage a player's "open" streak. To win, a player must open all their numbers and end with the most points.
How do I play 301/501/701?
The 301 (or other values) Dart Game involves two individuals or teams and start with 301 points each. The basic idea of the game is to subtract the number of points achieved from 301. The goal is to reach 0 first without going below.
In order to subtract points from the initial 301 point total, a player would need to hit a number twice. This action is called "doubling-in". To win the game, a player must "double-out", or hit a number twice on their last turn, to reach 0. If a player doesn't land a double number or has a score below 0, it's considered a bust and their score returns to what it was before the start of their turn.
What's the difference between tungsten and brass?
Tungsten is a very dense, and durable metal. This means when you buy a tungsten dart you are purchase a dart with a very small barrel. This means your groupings can be tighter, which is crucial in games like Cricket or 501. Tungsten resists the knurling texture used to help with grip wearing away from use, but it can also be expensive. Brass on the other hand is less durable, less expensive, and the larger barrels may be easier to grip. Darts is a game about consistency, so it's important to find a comfortable grip with your dart.
TABLE TENNIS FAQS
How much space do I need?
The average table tennis table is 9' x 5', and you will want some room behind that. The minimum amount of space you will require is 17' long, and 9' wide. That will give you some room to walk beside the table, and some room to play on either of the short ends. If you plan on playing doubles, I suggest you extend that by another 4', that way you don't collide into each other.
